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Return & Refund Policy
General Policy
All sales, transactions, and payments made through this website are considered final unless otherwise stated in writing.
The website owner reserves the right to refuse any return or refund request at their sole discretion.
Eligibility for Returns
Returns may be considered only if all of the following conditions are met:
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A request is submitted within a limited time after delivery or service completion
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Proof of purchase is provided
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Items are unused, uninstalled, unmodified, and in original condition
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Items are returned in original packaging, where applicable
Failure to meet any condition may result in refusal of the return.
Non-Returnable Items
The following are non-returnable and non-refundable:
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Used, installed, modified, or damaged items
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Customized, special-order, or made-to-order items
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Clearance or discounted items
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Digital products, downloads, or services
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Shipping, handling, and processing fees
Refunds
If a refund is approved, it may be issued:
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In the original payment method or another method at the website owner’s discretion
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After inspection and verification of returned items
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Minus any applicable fees, restocking charges, or shipping costs
No guarantee is made that a refund will be issued, even if a return is accepted.
Shipping and Return Costs
Customers are responsible for all return shipping, insurance, customs duties, and handling costs.
The website owner is not responsible for lost, delayed, or damaged return shipments.
Exchanges
Exchanges are not guaranteed and may be refused. If approved, availability of replacement items is not assured.
Cancellations
Order cancellations may be refused once processing, preparation, or shipping has begun.
Any approved cancellation may be subject to administrative or processing fees.
Damaged or Incorrect Items
Claims for damaged, missing, or incorrect items must be submitted within a limited time after delivery. Supporting evidence may be required.
Failure to report issues within the specified timeframe may result in denial of claims.
No Guarantees
The website owner makes no guarantees regarding product suitability, compatibility, or performance. It is the customer’s responsibility to verify product specifications before purchase.
Chargebacks and Disputes
Unauthorized chargebacks or payment disputes may result in account restrictions, refusal of future service, or legal action.
The website owner reserves the right to provide transaction and communication records to payment processors or financial institutions.
Policy Changes
This Return & Refund Policy may be updated, modified, or replaced at any time without notice. The version in effect at the time of purchase shall apply.
Contact
Return or refund requests must be submitted through the website’s contact form. Submission of a request does not guarantee approval.
ABOUT
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MTT Auto Parts and SUMMIT Europarts were established in 1994. We are both an importer/wholesaler of a comprehensive range of products for light/heavy trucks, trailers, lorries, and buses, ranging from body parts, brake systems, cabin parts, cooling systems, engine parts, LED Lamps to steering and suspension parts.
CONTACT
MTT AUTO PARTS SDN. BHD.
SUMMIT EUROPARTS SDN. BHD.
72, Jalan Samudra Barat 3,
Samudra Industrial Park,
68100, Batu Caves, Selangor, Malaysia.
Tel: 603-6189 5555
Fax: 603-6186 5555
Email: inquirymtt@yahoo.com
Monday 9 am–6 pm
Tuesday 9 am–6 pm
Wednesday 9 am–6 pm
Thursday 9 am–6 pm
Friday 9 am–6 pm
Saturday 9 am–3 pm
Sunday Closed
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